Systems Operations Manager

Location: Memphis, TN
Date Posted: 10-27-2018


Reporting to the Director-Operations and Research Computing, this position is responsible for the management of technical teams within Information Services (IS) related to enterprise storage, data protection, and virtualization infrastructure. This position oversees system performance and availability, 24 x 7 operational support, systems management and upgrades, data recovery, physical system security, and customer service. The position is responsible for planning, architecture, contracting, policy and procedures, monitoring, auditing, reporting, and budgetary support and oversight of these technical infrastructure services. The position acts as a senior technical advisor for storage and virtualization technology, and provides leadership to IS staff for priority setting, resource utilization, continuous performance improvement, overall technical guidance, and strategic planning. This professional will have experience with enterprise production operations environments and leverage industry best practices in technology and processes to ensure all Hospital systems are architected and supported to peak efficiency.

Minimum Education

  • Bachelor's Degree is required
  • Master's Degree preferred

Minimum Experience

  • Eight (8) years of experience in job specific skills that includes six (6) years in systems, network, or operations management and two (2) years of supervisory or leadership experience required
  • Experience in team development and project management is preferred
  • Experience in a multi-vendor information technology environment is preferred
  • Experience in a health care, biomedical research, or academic environment is preferred
  • Experience with current enterprise storage solutions, including SAN, NAS, and large-scale parallel filesystems is preferred.
  • Experience with current enterprise data protection and replication technologies is preferred.
  • Experience with current enterprise virtualization services using VMware vSphere is preferred.
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